How do I become operational incident controller?

Thank you for your inquiry. I will provide insights based on my personal experiences.

The factors contributing to my success are not limited to a single element; rather, they encompass a combination of experiences, qualifications, a well-defined development plan, and personal motivation.

When I began my career with Network Rail, I was fortunate to have a mentor who guided me in creating a development plan and outlining a career trajectory that aligned with my aspirations, contingent upon my dedication.

Additionally, my strong educational background and over twenty years of managerial experience played a significant role in my professional journey. Ultimately, when these elements converged, I was presented with an opportunity for an interview, where I was able to effectively showcase my capabilities, leading to my appointment.

I hope this information proves helpful.